Frequently Asked Questions
Everything you need to know about shopping with APLUG.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.
How do I know which size to choose?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
APLUG accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.
Are your products ethically sourced?
Sustainability and ethics are core to APLUG. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to reduce our environmental footprint.